Terms of service

TERMS OF SALE

“Data Protection Legislation”     

means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 as amended and the Data (Use and Access) Act 2025;

“Order”                               

means your order for Products

“Products”                           

means the Products sold by Us through Our Website

“Purchase Confirmation”      

means our acceptance and confirmation of your Order

“Order Number”                

means the reference number for your Order

“We/Us/Our”                            

means The Interior Style Box a trading name of Amy Seymour Interiors Ltd a company registered in England under company number 15986360 with a registered address of 39 Pickering Street, Maidstone, England, ME15 9RS;

2.        Information About Us

2.1     Our Website, https://theinteriorstylebox.co.uk is owned and operated by The Interior Style Box.

2.2     We are not, at this time, VAT registered. Should the position change with regards to VAT this will be chargeable into addition to any quoted amounts for Products and applied at check-out at the prevailing rate.

3.        Access to and Use of Our Website

3.1     You will not be charged to access Our Site. However, some parts of Our Site require you to make a purchase.

3.2     You are responsible for arranging access to Our Website.

3.3     Access to Our Site is offered in its current state, without any warranties, and on an availability basis. We reserve the right to modify, suspend, or cease operations of Our Website, or any portion thereof, at any time and without prior notice. We shall not be held responsible for any inconvenience or harm caused if Our Website, or any segment of it, becomes inaccessible at any given time and for any duration.

4.        Age Restrictions

Consumers may only purchase Products through Our Website if they are at least 18 years of age.

5.        Business Customers

These Terms of Sale do not apply to customers purchasing Products in the course of business. 

6.        International Customers

Please note that We only deliver within the United Kingdom

7.        Products, Pricing and Availability

7.1     We take all reasonable steps to ensure that the descriptions and visual depictions of Products provided by Us accurately reflect the actual Products. However, please be aware of the following:

7.1.1  Product images are for illustration purposes only. Slight differences in colour, shape, and size may occur between the pictured product and the actual item sold. These variations can result from differences in production processes, ingredient reactions, computer screen displays, and lighting conditions;

7.1.2  Packaging images and/or descriptions are provided for illustration only. The actual packaging of Products may differ;

7.1.3  In some curated boxes you have the opportunity to select certain, but not all, Products within the curated box based on design, colour or other variation. Where you do so we will try Our best to ensure you get the Product requested however it will be subject to this Clause 7.1 in terms of visual depictions;

7.1.4  Owing to the nature of the Products sold on Our Website, the size, dimensions, measurements, or weight of the actual Products may differ by up to 5% from the description provided.

7.2     Please be aware that sub-Clause 7.1 does not remove Our liability for errors resulting from negligence on Our part. It only applies to minor differences in the correct Products, not to entirely incorrect Products. If you receive Products that are not as described, please refer to Clause 11.

7.3     Where appropriate, you may be required to select the required size, colour, number, design or other variation of certain Products within the curated box that you are purchasing.

7.4     From time to time, minor alterations may be made to certain Products, such as to comply with changes in relevant laws or regulations or to address specific technical or security matters. These changes will not alter the key characteristics of the Products and typically will not impact your use of them.

7.5     On occasion, as detailed in the relevant product descriptions, We may implement more substantial changes to certain Products or their prices. If this occurs, We will notify you at least 7 days before the changes take effect. If you are dissatisfied with the changes, you may terminate the Contract as outlined in sub-Clause 13.1.

7.6     We may occasionally discontinue certain Products. If any Products you have purchased are affected by such a withdrawal, We will notify you in writing at least 7 days in advance. You will receive a full refund for any Products you have paid for but will not receive due to the withdrawal. Refunds will be processed within 14 calendar days of Our acceptance of your order, using the same payment method you used for the purchase.

7.7     We take all reasonable care to ensure that the prices displayed on Our Website are accurate at the time they are published. We reserve the right to adjust prices and to introduce, modify, or withdraw special offers as needed. However, any price changes will not impact orders that you have already placed.

7.8     We verify all prices before accepting your Order. In the unlikely event of incorrect pricing information being displayed, We will notify you in writing to explain the error. If the correct price is lower than the price displayed at the time of your Order, We will charge the lower amount and process your Order as usual. If the correct price is higher, you will have the option to proceed with purchasing the Products at the correct price or to cancel your Order (or the relevant part of it). We will not process your Order until We receive your response. If you do not reply within 7 days, We will consider your Order cancelled and confirm this to you in writing.

7.9     In the event that the price of Products you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Website at the time of placing your Order.

7.10   Delivery charges are not included in the price of Products displayed on Our Website. More information on delivery charges, and the process, are detailed at check-out when selecting shipping method.

8.        Safety and Use Of Our Products

Our curated boxes include a variety of Products for use in your home or garden where the following will apply:

·        You must ensure that you use any of those Products in line with any relevant safety instructions.

·        No Products should be use for any other purpose than what they are intended for.

·        You should pay careful attention to each individual Product to ensure they can be used for a particular environment. Examples include, but is not limited to, if any string lights, lamps or anything electrical is provided they must only be used inside away from any form of liquid.

·        Any small parts should be kept away from children.

9.        Orders, How Contracts Are Formed

9.1     Our Website will walk you through the ordering process. Before finalising your Order, you will have the chance to review and make any necessary amendments. Please ensure that you carefully check your Order before submitting it.

9.2     If you provide Us with incorrect or incomplete information during the order process, please contact Us as soon as possible. If We are unable to process your Order due to this, We will reach out to request the correct details. If you fail to provide the accurate or complete information within a reasonable time after Our request, We will cancel your Order and consider the Contract terminated. If We incur any costs due to the incorrect or incomplete information, We may charge those costs to you.

9.3     No part of Our Website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Purchase Confirmation by email.  Only once We have sent you a Purchase Confirmation will there be a legally binding Contract between Us and you.

9.4     Purchase Confirmations shall contain the following information:

9.4.1        Your Order Number;

9.4.2        Confirmation of the Products ordered including full details of the main characteristics of those Products;

9.4.3        Fully itemised pricing for the Products ordered including, where appropriate, taxes, delivery and other additional charges; and

9.4.4        Estimate delivery date;

9.5     In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

9.6     Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Products.

10.     Payment

10.1   Payment for Products and related delivery charges must always be made in advance. Your chosen payment method will not be charged until We dispatch your Products.

10.2   We accept Shopify payment processing on Our Website.

10.3   If you believe that We have charged you an incorrect amount, please contact Us as soon as reasonably possible to let us know.

11.     Delivery, Risk and Ownership

11.1   All Products purchased through Our Website will normally be delivered within 30 calendar days after the date of Our Purchase Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).

11.2   If, for any reason, the chosen courier is unable to deliver the Products to your selected delivery address, they will leave a note making alternative arrangements for the delivery or collection of your Order. If the Products are returned to Us and you do not collect them or arrange re-delivery, we will contact you for further instructions. We may charge you for storage and re-delivery costs. If we are unable to reach you despite reasonable efforts, or if we cannot arrange re-delivery or collection, we may terminate the Contract and issue a refund, though we may deduct a reasonable amount to cover any costs we have incurred.

11.3   In the unlikely event that We fail to deliver the Products on time, as described in sub-Clause 10.1, if any of the following apply you may treat the Contract as being at an end immediately:

11.3.1      We have refused to deliver your Products; or

11.3.2      In light of all relevant circumstances, delivery within that time period was essential; or

11.3.3      You told Us when ordering the Products that delivery within that time period was essential.

11.4   If you do not wish to cancel under sub-Clause 11.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Products in question.  If We fail to meet the new deadline, you may then treat the Contract as being at an end.

11.5   You may cancel some or all of the Products under sub-Clauses 11.3 or 11.4, however where you purchase a curated box, you must cancel the whole box. Any amounts you have already paid for the cancelled Products and their delivery will be refunded to you within 14 days. Please note that if any cancelled Products have already been delivered to you, you must return them to Us or make arrangements with Us for their collection. Where you purchase a curated box you must return the whole curated box in its original packaging. You will be liable to pay for the return postage of returning the cancelled Products to Us.

11.6   In some limited circumstances We may need to suspend the delivery of Products to you for one or more of the following reasons:

11.6.1      To fix problems with the Products or to make necessary minor changes;

11.6.2      To change the Products to comply with relevant changes in the law or other regulatory requirements;

11.6.1      To make more significant changes to the Products, as described above in sub-Clause 7.5.

11.7   If We need to suspend the delivery of the Products for any of the reasons outlined in sub-Clause 11.6, We will notify you in advance and explain why the suspension is necessary (unless the suspension is due to urgent or emergency circumstances, such as a safety issue with the Products, in which case We will inform you as soon as reasonably possible after the suspension). No payment will be taken from you during the suspension period (unless the suspension lasts less than 7 days). If the suspension lasts, or We inform you that it will last, for more than 7 days, you may terminate the Contract as described in sub-Clause 14.2.

11.8   Delivery shall be deemed complete and the responsibility for the Products will pass to you once We have delivered the Products to the address you have provided.

11.9   Ownership of the Products passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Products.

11.10 Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Products.

12.     Faulty, Damaged or Incorrect Products

12.1   By law, We are required to supply Products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in line with any pre-contract information We have provided, and that match any samples or models you have seen or examined (unless We have informed you of any differences). If any digital content is included with the Products, that content must also comply. If any Products you have purchased do not meet these standards, for instance, if they are faulty, damaged upon receipt, or if you receive incorrect (or incorrectly priced) Products, please contact Us at hello@theinteriorstylebox.co.uk as soon as reasonably possible to report the fault, damage, or error, and to arrange for a refund or replacement. Your available remedies are as follows:

12.1.1      Beginning on the day that you receive the Products (and ownership of them) you have 30 calendar days right to reject the Products and to receive a full refund if they do not conform as stated above. You will be asked to provide relevant photographic evidence prior to any refund.

12.1.2      If you do not wish to reject the Products, or if the 30 calendar day rejection period has expired, you may request a replacement of the Products.  We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you. If you request a replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Products.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.

12.2.3      If, after a replacement, the Products still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Products at a reduced price, or to reject them in exchange for a refund.

12.3   If you exercise the final right to reject the Products more than six months after you have received the Products (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Products.

12.4   Within a period of six years after you have received the Products (and ownership of them), if the Products do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Products, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery. When determining, if something lasts a reasonable period of time, consideration will be given to the Product purchased, it’s use and whether it was used in accordance with any instructions, amongst other things.

12.5   Please note that you will not be entitled to claim under this Clause 12 if We informed you of any faults, damage, or other issues with the Products before you made the purchase (and it is due to the same issue that you now wish to return them); if you bought the Products for an unsuitable purpose that was neither obvious nor communicated to Us, and the problem arose from your use of the Products for that purpose; or if the issue is due to normal wear and tear, misuse, or intentional or careless damage. Additionally, please note that you cannot cancel or return Products under this Clause 12 simply because you have changed your mind. If you are a consumer, you have a legal right to a 14-day cooling-off period during which you can cancel and return Products for this reason. For more information, please refer to Clause 13.

12.6   To return Products to Us for any reason under this Clause 12, please contact Us at hello@theinteriorstylebox.co.uk to arrange for a collection or return.  We will be fully responsible for the costs of returning Products under this Clause 12 and will reimburse you where appropriate.

12.7   Refunds (whether full or partial, including reductions in price) under this Clause 12 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

12.8   Any and all refunds issued under this Clause 12 will include all delivery costs for the affected Products.

12.9   Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Products.

12.10 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

13.     Cancelling and Returning Products If You Change Your Mind

13.1   If you are a consumer, you have a legal right to a “cooling-off” period of 14 days within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Purchase Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Purchase Confirmation.

13.2   If you wish to exercise your right to cancel under this Clause 13, you must inform Us of your decision within the cooling-off period.  Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the contact details in Clause 16. In each case, providing Us with your name, address, email address, telephone number, and Order Number.

13.3   We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Products and services, however please note that you are under no obligation to provide any details if you do not wish to.

13.4   Please note that you may lose your legal right to cancel under this Clause 13 in the following circumstances:

13.4.1      If the Products are sealed for health or hygiene reasons and you have unsealed those Products after receiving them;

13.4.2      If the Products are sealed and unsealing them means they cannot be resold. For avoidance of doubt this refers to liquids or personal hygiene items.

13.5   Please ensure that you return Products, and in the case of curated boxes all Products within the curated box, to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 13.

13.6   You may return Products to Us by post or another suitable delivery service of your choice to Our returns address at 39 Pickering Street, Maidstone, England, ME15 9RS. Please note that you must pay the cost of returning Products to Us if cancelling under this Clause 12. The cost of returning Products to Us should not normally exceed the cost of having them originally delivered to you if you use the same carrier.

13.7   Refunds under this Clause 13 will be issued to you within 14 calendar days of the following:

13.7.1      The day on which We receive the Products back; or

13.7.2      The day on which you inform Us (supplying evidence) that you have sent the Products back (if this is earlier than the day under sub-Clause 13.7.1); or

13.7.3      If We have not yet provided a Purchase Confirmation or have not yet dispatched the Products, the day on which you inform Us that you wish to cancel the Contract.

13.8   Refunds under this Clause 13 may be subject to deductions in the following circumstances:

13.8.1      Refunds may be reduced for any diminished value in the Products resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Products and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Products have been handled excessively.

13.8.1      Where you have failed to return the full items in a curated box.

13.9   Refunds under this Clause 13 will be made using the same payment method that you used when ordering the.

14.     Your Other Rights To End The Contract

14.1   You may end the Contract at any time if We have informed you of any upcoming change to the Products that you do not agree to, as described in sub-Clause 7.5.

14.2   If We have suspended delivery of the Products for more than 7 calendar days, or We have informed you that We are going to suspend delivery for more than 7 calendar days, you may end the Contract, as described in sub-Clause 10.7.

14.3   You also have a legal right to end the Contract at any time if We are in breach of it.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

14.4   You will be refunded in full for any Products paid for that you have not yet received or will not receive due to your cancellation.  Refunds under this Clause 14 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Products.

14.5   If you wish to exercise your right to cancel under this Clause 14, you may do so in any way you wish by contacting Us directly to cancel, please use the contact details at Clause 17 providing Us with your name, address, email address, telephone number, and Order Number.

14.6   We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Products and services, however please note that you are under no obligation to provide any details if you do not wish to.

15.     Our Liability To Consumers

15.1   We will be liable for any foreseeable loss or damage you may incur as a result of Our breach of these Terms of Sale (or the Contract) or due to Our negligence. Loss or damage is considered foreseeable if it is an obvious result of Our breach or negligence, or if it was anticipated by both you and Us at the time the Contract was formed. We will not be held responsible for any loss or damage that is not foreseeable.

15.2   We supply Products solely for domestic and private use by consumers. We make no warranty or representation that the Products are suitable for commercial, business, or industrial use of any kind (including resale). We will not be liable for any loss of profit, loss of business, business interruption, or any loss of business opportunities.

15.3   Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

15.4   Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

16.     Events Outside Of Our Control (Force Majeure)

16.1   We will not be held liable for any failure or delay in fulfilling Our obligations if the failure or delay is caused by circumstances beyond Our reasonable control.

16.2   If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

16.2.1      We will inform you as soon as reasonably possible;

16.2.2      We will take all reasonable steps to minimise the delay;

16.2.3      To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

16.2.4      We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Products as necessary;

16.2.5      If the event outside of Our control continues for more than 60 Calendar Days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled;

16.2.6      If an event outside of Our control occurs and continues for more than 30 Calendar Days, and you wish to cancel the Contract as a result, you may do so in any way you wish, by contacting Us directly to cancel,  please use the contact details at Clause 17 providing Us with your name, address, email address, telephone number, and Order Number. Any refunds owed to you as a result of such cancellation will be processed and paid as soon as reasonably possible, and in any event, within 14 days of the Contract being cancelled.

17.     Communication and Contact Details

If you wish to contact Us with general questions or complaints, matters relating to your Products or your Order or for matters relating to cancellations, you may contact Us by email at hello@theinteriorstylebox.co.uk, or by post at 39 Pickering Street, Maidstone, England, ME15 9RS.

18.     Complaints and Feedback

18.1   We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint. If you wish to complain about any aspect of your dealings with Us, please contact Us using the contact details at Clause 16.

19.     How We Use Your Personal Information (Data Protection)

19.1   All personal data that We may collect about you and use will be collected, held, and processed in accordance with Data Protection Legislation and your rights thereunder.

19.2   For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy & Cookies Policy on Our website here [insert link].

20.     Other Information Terms

20.1   We may transfer (assign) Our rights and obligations under these Terms of Sale (and the Contract, where applicable) to a third party, such as in the case of a business sale. If this occurs, We will notify you in writing. Your rights under these Terms of Sale will remain unchanged, and Our obligations will be transferred to the third party, who will be bound by them.

20.2   You may not transfer (assign) your rights or obligations under these Terms of Sale (and the Contract, where applicable) without Our prior written consent.

20.3   The Contract is between you and Us and is not intended to benefit any third party. No third party will have the right to enforce any of the provisions of these Terms of Sale.

20.4   If any provision of these Terms of Sale is found by a court or other authority to be unlawful, invalid, or unenforceable, that provision will be deemed severed from the rest of the Terms of Sale, which will remain valid and enforceable.

20.5   A failure or delay by Us in exercising any of Our rights under these Terms of Sale does not waive that right. Similarly, a waiver of any breach of these Terms of Sale will not mean that We waive any subsequent breach of the same or any other provision.

20.6   We may revise these Terms of Sale periodically in response to changes in relevant laws and regulations. If these revisions affect your Order, We will provide you with reasonable notice of the changes and instructions on how to cancel if you are not happy with them. If you choose to cancel, you must return any affected Products you have received, and We will arrange for a full refund (including delivery charges), which will be paid within 14 days of your cancellation.

21.     Law and Jurisdiction

21.1   These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England & Wales.

21.2   If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 21.1 above takes away or reduces your rights as a consumer to rely on those provisions.

21.3   If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.